Automate customer satisfaction surveys after ticket resolution.
SupportCandy Satisfaction Survey
SupportCandy Satisfaction Survey automates customer feedback collection post-ticket closure, enhancing service quality and customer insights.
Included with purchase:
- 100% GPL Licensed
- Lifetime Updates
- Technical Support
- Instant Download
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What is SupportCandy Satisfaction Survey?
SupportCandy Satisfaction Survey is a WordPress plugin designed to streamline the process of gathering customer feedback after support tickets are closed. It allows for customizable survey emails to be sent automatically, ensuring you capture valuable insights. Available at PluginTheme.net with instant download and GPL license.
Key Features
Automated Survey Emails
Sends surveys automatically after ticket closure for timely feedback.
Customizable Rating Scales
Allows configuration of various rating scales to suit customer preferences.
Personalized Confirmation Messages
Enhances customer experience with tailored messages post-feedback submission.
Dedicated Admin Interface
Provides an intuitive dashboard for tracking and analyzing customer feedback.
Seamless Integration
Works smoothly with the SupportCandy ticketing system for a cohesive experience.
Who is this for?
Pros
- Streamlines feedback collection process
- Customizable features enhance user experience
- User-friendly admin interface for tracking responses
- Provides valuable insights for service improvement
Cons
- •Limited advanced reporting features
- •Customization options may require some technical knowledge
Product Description
The SupportCandy Satisfaction Survey plugin is a powerful addition to any WordPress support system, specifically designed for those utilizing the SupportCandy ticketing solution. This plugin automates the process of sending satisfaction surveys to customers after their support tickets have been resolved, allowing for a streamlined approach to feedback collection.
How It Works
Once a support ticket is closed, the plugin automatically triggers an email to the customer, inviting them to participate in a satisfaction survey. The timing of this email can be customized, ensuring that it reaches customers when their experience is still fresh in their minds.
Customizable Features
One of the standout features of the SupportCandy Satisfaction Survey is its ability to customize the survey itself. Administrators can set various rating scales, ranging from simple star ratings to more complex numerical scales, allowing customers to express their satisfaction in a way that feels natural to them. Additionally, confirmation messages can be tailored to reflect the brand's voice, making the feedback process feel more personal.
Tracking and Analytics
The dedicated admin interface provides a comprehensive overview of customer feedback and ratings. Support teams can easily track responses per ticket, enabling them to identify trends and areas that may require attention. This data is invaluable for continuous improvement in customer service.
Benefits of Using SupportCandy Satisfaction Survey
- Improved Customer Insights: Regular feedback helps businesses understand customer needs and expectations better.
- Enhanced Service Quality: By analyzing feedback, support teams can make informed decisions to improve their service offerings.
- Increased Customer Loyalty: Engaging customers in feedback shows that their opinions are valued, fostering loyalty.
In conclusion, the SupportCandy Satisfaction Survey plugin is an effective tool for any WordPress support team looking to enhance their customer feedback process. By automating surveys and providing valuable insights, this plugin helps businesses improve their service quality and customer satisfaction. Available at PluginTheme.net under GPL license.
